This agreement must be signed before receiving final confirmation of class registration.
Scope of Services:
- Classes will be taught by the training staff of Lizzi and Rocco’s. Availability of training slots are determined & filled by training staff. Group classes are only allowed a set number of students in an attempt to give as much attention to students as possible. If at any time the training staff feels that the class is not suitable for the dog/owner or the dog/owner will not be able to handle the class, they will be refused entry.
Vaccinations:
- Vaccination records will need to be provided at the start of the class session. The dog’s rabies, distemper/parvo, and bordetella vaccines will need to be up-to-date at the time of class commencement.
Minimum Session Frequency
- 6 Classes in 3 Months: Clients are required to attend at least 6 group classes within any rolling 3-month period to remain eligible for the program. If a client does not attend 6 classes within this timeframe, enrollment may be terminated.
- Consecutive Absence: If a client does not attend a class for 6 consecutive weeks, the client will be automatically removed from the program. A reminder email will be sent near the 4-week mark.
- Re-Enrollment Options: If a client's enrollment in the group classes is terminated for non-attendance, you can resume training by scheduling a follow-up consultation at the normal price of $100. During this consultation, we will determine whether private lessons or group classes are the best option moving forward.
Payment Policy:
- Full payment is required to confirm class registration.
- For package options, payment must be made before the first lesson that counts toward the package. If a payment plan is agreed upon with the trainer, appropriate paperwork must be signed to proceed.
- If the client cancels the package after the first session, no refund will be provided for unused sessions.
Package Expiration
- Class packages purchased as part of a comprehensive training program will expire 6 months after your dog begins attending group sessions. In general, the expiration period aligns with the number of months matching the total number of classes in your package. For example, a package with 6 classes will typically expire in 6 months.
Cancelation Policy:
- Cancellations must be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice are non-refundable. If the session was not prepaid, the session cost will be added to your next invoice. For clients with a package, a missed session with less than 24 hours' notice will count as one of the package sessions, based on the scheduled session duration.
- After three late cancellation instances, it may result in future scheduling limitations and/ or potential termination. A refund will not be offered for session registered for or any remaining sessions in package.
Termination of Services
Training services may be terminated under the following conditions:
Non-payment: A 5-day grace period will be given to make overdue payments. If payment is not made by 10 days, written notice of potential termination will be sent. If payment is not received by 15 days overdue, services may be terminated. The client will be responsible for all outstanding fees up to the termination date.
Lack of attendance: If no group sessions are attended for a period of 6 consecutive weeks, you will become ineligible for the group class portion of the program. Any remaining sessions in a package will be cancelled. If you wish to start training back up, you will have to restart with a follow up consultation at the normal price. Please note that this consultation will have to be scheduled based on current availability, and there may be a waitlist.
Non-compliance with approved training methods: Non-compliance with training methods may result in termination. All outstanding balances must be settled upon termination, and may affect future services.
Store Cancellations
- If a trainer must cancel an individual class, it will not count against the client’s package or scheduled sessions. Additionally, If the training staff or store needs to cancel any remaining sessions, you will be fully refunded for any unused sessions.
Required Supplies
- Clients must provide all necessary supplies for training sessions, including treats, rewards, a water bowl, and other items as required.
Session Removal:
- Lizzi & Rocco’s and/or the trainer reserve the right to remove a dog and/or owner from training at any time if there is potential risk to the said dog’s and/or owner’s safety or health, other dog’s and/or owner’s safety or health, the trainer and/or assistant’s safety or health, or the employees and/or customers of Lizzi & Rocco’s safety or health. Should Lizzi & Rocco’s and/or the trainer decide that the removal is necessary, all payments are non-refundable in accordance with our cancellation policy. Efforts will be made to discuss a more suitable arrangement for training for such dogs/owners.
Training Methods:
- Dog owners are to follow the training methods of the trainer which is explained in more detail here[link]. This means that all training should be done using the most positive methods as possible and force free. No aversives will be permitted when in training. Forbidden training tools/equipment includes prong collars, choke collars, shock collars, or any other training tool deemed aversive and inappropriate by the trainer. If the owner continues to use any of these training tools after the trainer addresses it with them, the trainer reserves the right to remove the dog and owner from class. Should Lizzi & Rocco’s and/or the trainer decide that the removal is necessary, all payments are non-refundable in accordance with our cancellation policy.
Clean up:
- For the health and safety of staff and students, all owners are responsible for cleaning up after their animals in a reasonable time frame. Cleaning supplies and waste receptacles will be provided by staff.
Video & Photo Release:
- Videos and photos may be taken during any training class or training event. I agree that these may be published by Lizzi & Rocco’s on their website, social media, and/or for marketing. I understand that these may include my dog, myself, and/or anyone accompanying me to these classes or events. All videos and photos are the property of Lizzi & Rocco’s Natural Pet Market.
Liability:
I do hereby waive and release all employees & customers of Icaudi LLC d/b/a Lizzi & Rocco’s Natural Pet Market from any and all liabilities of any nature. I am fully responsible for the actions of my dog and/or any persons accompanying me to training class. Including, but not limited to, before, during, and after the training class session while on Lizzi & Rocco’s and/or Academy Village property. I understand the staff and customers of Lizzi and Rocco’s will never be responsible for the actions of my dog, myself, or any persons accompanying me to class.
I understand that participation in training does come with risk to my dog, me, and any persons accompanying me to class while on all of Lizzi & Rocco’s and/or Academy Village property. We request that all dogs be up to date on their vaccines before starting the training room and coming in contact with other dogs. However, there is still a risk of illness from working around other dogs.
I agree to allow the staff to discuss details of the dog’s behavioral history, home life, relationship with owner and any other information deemed necessary with a veterinarian, animal professionals, family members, etc. as needed.
I will take full responsibility for my dog any time they are on the store premises and previously stated adjacent properties. I waive and release staff, other dog owners along with their dogs from any liability for any action that results in injury or damage which my dog, myself, or any persons accompanying me may experience. This includes any injury of damage occurring before, during, and after any training class or training event. I also waive the right from claims by me and/or any other person that attends training with my dog resulting from any dog, including my own.
I am bound to this agreement, along with all agents discussed within this agreement and included herein as spouse, children, executors, and all other agents. I understand this agreement supersedes all prior discussions, representations, warranties, and agreements of the parties discussed. I further understand, without limiting the generality of the foregoing, I acknowledge that the training staff and Lizzi & Rocco’s has not represented, promised, guaranteed, or warranted that my dog will never bite, be dangerous or vicious in the future, will not display behavioral problems, or that the results of the training will last for any particular amount of time.
